Beta
Support Triage Desk
Every support message classified and routed in under a second; refunds and angry customers always reach a person.
The split
- LLM writes
- Drafts replies for the specialist routes
- System One decides
- Intent, complexity, frustration, refund requested
- Code executes
- Order lookups, SLAs, assignment
Engine
One System One call per message (intent, complexity, frustration, refund requested) routes it to code, a specialist LLM, or a person.
Rulebook
What correct means here, and the mistakes we've already caught. It grows one job at a time.
- R01Refunds are prepared and approved by a person, always.
- R02A very angry customer reaches a person first, whatever the category.
- R03Order-status questions are answered by code from the order system, never by a model.
- R04Pidgin and local-language messages route as reliably as English, or go to a person.
Intake
- Support channels: email, WhatsApp, in-app
- Categories and who owns each
- Refund and escalation policy
- 500 past tickets to calibrate against
- UNIT
- Per 1,000 messages triaged
- REVIEW LAYER
- Weekly audit of 50 random routes; every misroute becomes a rulebook entry.
- DELIVERY
- Routing live in your helpdesk, plus a weekly misroute report.
- TURNAROUND
- 5 days to live
How we find buyers
- Fintech and e-commerce operators
- Helpdesk vendors as partners
- The Triage API for agent builders
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