Skip to content
Shonin
Beta

Triage API

Send a support message, get intent, complexity, frustration, refund intent and a route.

The split

LLM writes
None
System One decides
Intent, complexity, frustration, refund
Code executes
The routing cascade

Engine

The support-triage recipe: one System One call and a deterministic cascade.

Rulebook

What correct means here, and the mistakes we've already caught. It grows one job at a time.

  1. R01Refunds route to a person.
  2. R02Very angry customers route to a person.
  3. R03Order status routes to code.

Endpoint

POST /api/v1/triage  # $0.01 per call, USDC via x402

{
  "subject": "Duplicate charge",
  "message": "I was charged twice for order A-104. Please refund the duplicate."
}

Intake

  • subject and message text
UNIT
One message triaged
REVIEW LAYER
Automated.
DELIVERY
JSON over HTTPS.
TURNAROUND
~100–800 ms

How we find buyers

  • x402 Bazaar
  • llms.txt
  • Support Triage Desk customers

More like this